About Us
From send in seconds SMS, to advanced mobile messaging like RCS, WhatsApp and mobile journeys, Esendex helps businesses to send customer support, notifications and reminders, collections and payments, and marketing and promotions that delight.
As one of the first businesses in the messaging space over twenty years ago, we’ve never stood still, and continue to support over 46,000 customers to send more than 5 billion messages a year across all of their preferred channels.
With a quick-start platform, best in class API and flexible integration options, we support one or two-way communication that feels just like talking to family and friends.
From global resilient routing and regulatory compliance to in-country expertise, our customers partner with us for our person-to-person support.
Focus areas:
Smarter notifications: send time-sensitive information, prompts and reminders that won’t be ignored.
Collaborative support: save time and resources, and smooth customer journeys with automated messages, IVR and chatbots.
Conversational marketing: increase conversions and loyalty with messages, push notifications, order updates, delivery alerts and next-level promotions and campaigns.
Frictionless commerce: provide conversational customer support at checkout, encourage purchase, support multi-factor authentication, collect payments and more.
Press releases
The customer service Black Friday shoppers expect
As consumers, we want to interact with companies in ways that are painless, quick and effective. More than ever, we want to be able to find... read more
31.10.2023 • By Esendex
Why SMS needs to be a key part of your marketing strategy
When you consider the average Brit spends 4 hours and 14 minutes a day on their smartphones and checks them every 12 minutes – using SMS to... read more
18.10.2023 • By Esendex
1 in 3 Black Friday shoppers opt for SMS or WhatsApp
Business messaging is one of the battlegrounds where hearts and minds will be won or lost this Black Friday. And with recent research... read more
10.10.2023 • By Esendex
RCS – the texting we know and love only better…
We’ve all been there. Your phone pings on a Sunday afternoon. It’s a text message from an unknown number telling you about a sale from one of... read more
04.10.2023 • By Esendex
Three-quarters of shoppers start saving a month before Black Friday
As businesses plan for what they hope will be the online shopping bonanza of the year against a backdrop of inflation and a cost-of-living crisis,... read more
28.09.2023 • By Esendex
